PRIVACY POLICY

FinHealth Solutions Pvt. Ltd.

Effective Date: 10 November 2026
Website: https://finhealth.in/
Contact Email: [email protected]

1. Introduction

FinHealth Solutions Pvt. Ltd. (“FinHealth”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, business partners, healthcare providers, and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you visit our website https://finhealth.in/, submit an enquiry, apply for financial services, or use our platform and related services.

By accessing our website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information depending on the services you request:

A. Personal Information

Full Name
Date of Birth
Gender
Mobile Number
Email Address
Residential Address
City, State, and PIN Code

B. Financial Information

Loan Amount Required
Monthly Income
Employment Details
Business or Professional Details
Existing Loan Information
Financial Eligibility Details
Bank Account Details, where required by the relevant lender or service provider

C. Medical and Healthcare Information

For medical financing and healthcare-related services, we may collect information such as:

Type of Medical Treatment or Procedure
Treatment Cost or Estimated Expenses
Hospital or Clinic Details
Medical Documents or Treatment-Related Information, where necessary for financing purposes

D. KYC and Identification Information

Where required for loan processing and verification, information may include:

PAN Details
Aadhaar Details or permitted Aadhaar-related verification information
Identity and Address Proof
Other KYC Documents requested by authorised lending partners

E. Business and Partner Information

For clinics, hospitals, doctors, healthcare providers, and business partners, we may collect:

Business or Clinic Name
Contact Person Details
Professional Designation
Business Address
GST or Registration Details, where applicable
Partnership and Business Enquiry Information

F. Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP Address
Browser Type and Version
Device Information
Operating System
Pages Visited
Website Usage and Interaction Data
Cookies and Similar Tracking Technologies

3. How We Use Your Information

FinHealth Solutions Pvt. Ltd. may use your information for the following purposes:

To process loan and financial service enquiries.
To facilitate medical loan and No Cost EMI applications.
To connect customers with suitable banks, NBFCs, and other authorised lending partners.
To assist with personal loans, business loans, equipment finance, LAP, LAS, working capital, and home loans.
To verify customer identity and eligibility.
To coordinate with hospitals, clinics, doctors, and healthcare providers for financing-related services.
To communicate application updates, approvals, rejections, and other service-related information.
To provide customer support and respond to enquiries.
To improve our website, services, and customer experience.
To prevent fraud, unauthorised activities, and security risks.
To comply with applicable legal, regulatory, and contractual obligations.
To send promotional communications, offers, and service updates where permitted and subject to applicable consent requirements.

4. Sharing and Disclosure of Information

We respect your privacy and do not sell your personal information to third parties for their independent marketing purposes.

However, we may share relevant information with the following categories of third parties when necessary for providing our services:

A. Banks and NBFCs

We may share relevant customer information and loan application details with authorised banks, Non-Banking Financial Companies (NBFCs), and other lending partners to facilitate loan evaluation, verification, eligibility assessment, and application processing.

B. Hospitals, Clinics and Healthcare Providers

Relevant treatment and financing information may be shared with associated hospitals, clinics, doctors, and healthcare providers to coordinate medical financing services.

C. Technology and Service Providers

We may use trusted third-party service providers for:

Website Hosting
Cloud Storage and Data Management
Customer Relationship Management (CRM)
Email and Communication Services
Analytics and Website Performance
Technical Support and Security

Such providers may process information on our behalf for authorised business purposes.

D. Legal and Regulatory Authorities

We may disclose information when required by applicable laws, regulations, court orders, government authorities, or lawful requests.

E. Business Transfers

In the event of a merger, acquisition, restructuring, or business transfer, relevant information may be transferred subject to applicable privacy and legal requirements.

5. Loan Processing and Third-Party Lenders

FinHealth Solutions Pvt. Ltd. facilitates access to financial services through its lending partner network.

Please note:

Loan applications are subject to the eligibility criteria and verification procedures of the respective lending partner.
Final loan approval, rejection, interest rates, repayment terms, and disbursement decisions are determined by the concerned lending institution.
Lending partners may independently collect, process, and retain your information under their respective privacy policies and applicable regulations.
Submission of an enquiry or loan application does not guarantee loan approval or disbursement.

Customers are encouraged to review the privacy policies and terms of the respective lending partners before proceeding.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal and regulatory requirements.

Information related to loan applications, KYC verification, financial transactions, and other regulated activities may be retained for the period required by applicable laws and the relevant lending partner’s record-retention requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

7. Data Security

FinHealth Solutions Pvt. Ltd. takes reasonable technical and organisational measures to protect personal information against:

Unauthorised Access
Data Theft
Accidental Loss
Unauthorised Disclosure
Modification or Destruction
Misuse of Personal Information

We use appropriate security practices to safeguard information stored and processed through our website and associated systems.

However, no method of electronic transmission or internet-based storage is completely secure. Therefore, we cannot guarantee absolute security of information.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse website traffic, and enhance user experience.

Cookies may be used for:

Website Functionality
Website Analytics
Performance Monitoring
User Preferences
Marketing and Advertising Measurement

You can manage or disable cookies through your browser settings or available cookie preference controls.

Please note that disabling certain cookies may affect some website functionalities.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, lending partners, financial institutions, or other external platforms.

FinHealth Solutions Pvt. Ltd. does not control the privacy policies, security practices, or content of these external websites.

We recommend reviewing the relevant third-party privacy policies before sharing your personal information with them.

10. Customer Rights and Choices

Subject to applicable laws and regulations, individuals may have the right to:

Request information about the personal data collected and processed by us.
Request correction or updating of inaccurate personal information.
Request deletion of personal information where legally permissible.
Withdraw consent for data processing where processing is based on consent.
Opt out of promotional communications.
Raise complaints or privacy-related concerns.
Exercise other rights available under applicable data protection laws.

To exercise these rights, please contact us at:

Email: [email protected]

Please note that certain information may need to be retained to fulfil legal, regulatory, contractual, or legitimate business requirements.

11. Children’s Privacy

Our financial and loan facilitation services are intended for adults who are legally eligible to use such services.

We do not knowingly collect personal information directly from individuals under 18 years of age for independent loan applications.

If we become aware that personal information has been collected from a minor without appropriate legal authorisation, we will take reasonable steps to address the issue in accordance with applicable laws.

12. Communication and Marketing

By submitting your contact information or making an enquiry, you may receive service-related communications from FinHealth Solutions Pvt. Ltd., including:

Loan Application Updates
Verification Notifications
Service Information
Customer Support Messages
Important Policy Updates

Promotional calls, SMS, WhatsApp messages, and emails will be sent only where permitted under applicable laws and consent requirements.

You may opt out of promotional communications at any time by contacting us at [email protected] or using the available unsubscribe mechanism.

13. Data Protection and Applicable Laws

FinHealth Solutions Pvt. Ltd. aims to handle personal information in accordance with applicable Indian laws and regulations, including:

Information Technology Act, 2000.
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent applicable.
Digital Personal Data Protection Act, 2023, and the applicable Digital Personal Data Protection Rules, 2025, as and when their respective provisions become effective.
Applicable RBI guidelines and directions relevant to lending and digital lending activities, where applicable.

Our lending partners may also be subject to additional regulatory requirements depending on their business activities.

14. Changes to This Privacy Policy

FinHealth Solutions Pvt. Ltd. reserves the right to update, modify, or revise this Privacy Policy from time to time to reflect changes in our business operations, services, technology, or applicable legal requirements.

Any changes will be published on this page with an updated Effective Date.

We encourage visitors and customers to review this page periodically.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Company Name: FinHealth Solutions Pvt. Ltd.

Website: https://finhealth.in/

Email: [email protected]

Subject: Privacy Policy – Data Protection Enquiry

We will make reasonable efforts to review and respond to privacy-related requests within the timelines prescribed under applicable laws.